Orrin, Such great insight and pictures that help implement. But that's the rub, isn't it? Implementation. Obviously, as other commentators have stated above, this applies to understanding others even when they have hurt you - or worse yet, hurt others you love. Let's address this head-on. The Q/A - Team conflict has hurt a lot of people (as you noted in your recent 5 part timeline). I'm certain it has grieved you to the core to see the pain your teammates have had to endure as this battle has progressed. I've heard you say things like "mess with me all you want, but when you mess with my teammates, my family – you better start running. (paraphrased)" That being the case, how do you remain empathetic when the cords of insult and pain run so deep? Put another way, how did Washington remain empathetic to the British remnants, allowing the surrender of Yorktown? Given some of the savage tactics the Redcoats employed and the thoughts of his dead countrymen, even civilians, there must have been part of him that did not want leave any of the British alive. Perhaps that is part of what makes his leadership so extraordinary. But I'd love to hear your comments on how to overcome such deep and personal hurt and still practice empathy without it being perceived weakness. -Larry