The Open Door Campaign brings to mind something I heard recently on the topic of golden rule customer service. Instead of "treat people in the manner in which (I/you) would like to be treated" I heard this taught from stage: "Treat people in the manner in which THEY would like to be treated". It's amazing how changing just one little word has such a profound impact on the message being conveyed. In today's business environment, my experience has been that people on the other end of the phone (and I can name numerous corporations) don't listen. I know that they are taught to get people off the phone as quickly as possible in order to take the next call. Their goal is quantity not quality; to please their boss, not their customer. I am reminded of the illustration of the inverted pyramid used by James Hunter in his book "The Servant". I knew on August 10, 2007 when I received a scathing email which included statements of certain people I knew to be untrue that my relationship with the author would not last. I have the ability of being able to judge the character of people I meet. Call it gut instinct. Since I've known of you, Orrin, you have always done, to the best of your ability, the right thing. I know your heart is good. I believe that you are trying to treat people the way THEY wish to be treated. Thank you for your continued efforts and thank you for bringing us to MonaVie. I am proud to be associated with TEAM. P.S. I drink my MonaVie BEFORE my morning coffee.